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As claim settlements are the performance of your insurance contract, we treat claims as one of the most important aspects of our role as your Broker. Our hands on approach means that you have our experience and muscle on your side and are not left to the mercy of insurers. When selecting insurers for you, their security and attitude towards claims is a major factor.

During the course of the management of your claims, you are kept informed of their status. If you need to submit a claim please email or call 1800 078 078. For emergency after hours contact, please phone 0407 778 386.

claims philosophy

Our claims philosophy is built on a number of key principles:

  • Act fairly in the interests of our clients in the event of a claim;
  • Assist our clients to understand overly technical policy interpretations
  • Assist our clients to reduce the cost and the number of claims through effective risk management strategies and
  • Assist our clients through difficult times
  • claim process

    In the event of a claim, we undertake the following activities:

  • Provide you with the Insurer’s Claim Form
  • Arrange for the Loss Assessor to be appointed if applicable
  • Advise on the completion of the Claim Form
  • Submit the Claim Form to the Insurer
  • Negotiate any settlement of the claim with your Insurer
  • Provide advice to ensure you have received your full entitlements
  • Claims Procedure

    All losses or incidents which may result in a claim (other than Worker’s Compensation claims) are to be reported as soon as practicable after the event to the Claims Manager. The first notification should be by telephone, e-mail or as circumstances dictate and should include the following information:

  • Description of incident
  • Date and Time
  • Location where circumstances originated
  • Estimate of loss
  • Action being taken to minimise loss
  • Loss Minimisation
  • Action should be immediately taken to protect property from further damage but no action should be taken to repair damage until instructed by your Authorised Representative or the Loss Adjusters

  • If you need to submit a claim please email or call 1800 SYNERGY. For emergency after hours contact, please phone Hulya on 0400 000 000.

    Company information

    Insurance Agency
    Synergy Insurance Brokers

    Level 1, Suite 5, 796 High Street,
    Kew East, VIC 3102

    Contact details

    E-mail address:

    1800 SYNERGY

    Available 8:00am - 5:00pm